FAQs

HOW CAN I ORDER?

The best way to order is through this lovely website. Alternatively you can place an order by email and we even still have a fax machine for the real luddites. We require an order in writing, so regrettably we cannot take orders over the phone.

WHAT ARE THE ORDER MINIMUMS?

You can order any quantity of individual items. The minimum amount for UK orders is £250.00 and £400.00 for international orders. Repeat orders must have a minimum value of at least £150.00.

WHO DESIGNS THE JEWELLERY?

Ninety per cent of our jewellery is designed by the company’s founders, Narena Kohli and Morgan Jackson. Some individual pieces are bought in from our trusted suppliers because they compliment the character of the rest of the Embers Jewellery range.

 

IS YOUR WEBSITE SECURE?

To order from Embers Jewellery you will be required to log in to our secure site and register yourself with a password. All passwords are held in encrypted form for extra security. Once orders are placed you will receive an email confirmation of your order, with your unique order reference number and your order details.

WHAT DO I DO IF I FORGET THE PASSWORD TO MY ACCOUNT?

Go to log on area and click enter the email address your registered with and you will receive an email prompting you to re-set your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password that will be more memorable to you. If you are having problems logging on then please contact us at the workshop on +44 (0)208 878 1133. Unfortunately, we cannot help you retrieve a forgotten password.

HOW DO I VIEW MY ORDER HISTORY?

To view your Order History log on to 'My Account'.

WHO DO I CONTACT IF I HAVE A COMPLAINT?

We take all complaints very seriously, we are always learning and feedback helps us to get better at what we do. If you have something to say tell us at info@embersjewellery.com. Be assured all serious complaints go straight to the directors and you will receive a rapid response.